Pacific Gas & Electric Company Energizes Customer Efficiency Initiatives with Insights and Incentives
Founded in 1905, Pacific Gas and Electric Company provides electrical and natural gas services to 15 million people in Northern and Central California. Over 3,500 large commercial and industrial (C&I) customers rely on PG&E not only for safe, stable supplies of energy, but also for recommendations on better managing energy demand, increasing energy efficiency, and improving the environmental impact of energy use.
C3 Helps PG&E Tell the Customer's Complete Energy Story
In order to better serve C&I customers, PG&E selected C3 to assist account managers with energy, incentives, and project management. A PG&E account manager, with the help of C3, can now provide a more holistic view of energy use for C&I customers. C3 can rapidly and easily integrate information to create a detailed, multidimensional profile of customer energy use. This helps to visualize issues such as unusual time of day spikes, and allows energy use to be considered in a variety of different ways, such as financial impact, sustainability impact, and operational impact. C3 also provides benchmarking capability, which allows customers to compare entities like buildings, factories, datacenters, or assets within the customer's organization.
Identifying High-Impact Projects and Capturing Financial Incentives
With deeper, up-to-date energy profiles, PG&E account managers can better identify and recommend appropriate energy efficiency projects. They can also quickly locate and capture relevant incentives. The ease with which account managers can now make recommendations and track projects has meant that conversations with customers are more strategic and comprehensive; this yields greater energy reduction, higher cost savings, and increased customer satisfaction.